We can ship for your from US Warehouse so you can offer your buyer a faster shipping time.
Any other items you want to be drop shipped from US can be sent to our USA warehouse
Will send back the spreadsheet back to you with tracking information updated there.
6> When can you get the tracking number and dispatching time?
a. Normally, we will send the tracking number and ship them in two working days after your payment received.
b. Some unavailable items will take a longer time to be back stock.
7> Will you send invoice or receipts along with the parcel?
a. No, we won’t. Normally we only send items without invoice and receipts along with the parcels unless you requst us to do so.
8> Do you provide Logo/Brand service?
a. Yes, we do. Normally we will have a MOQ for the your individual brand packing, you need to pay for the packing cost, shipping cost, and handing fee. Then we will be glad to do it for you. Please negotiate with us about the rates.
9> How much will the shipping charge?
a. Please check it on our official website drop shipping instruction, different country has a different charges
b. Free shipping is also available to US, UK, Canada.
10> How to send the payment?
a. By PayPal
There are four different shipping methods, they are free shipping, ePacket, China Post Registered Air Mail and DHL.
If you want to know the exact shipping charges, please check with our official website.
1. Quality Problems: If the goods you received have quality problem, please kindly advise us details including the exact quantity which unqualified and close-up pictures to show the problem points.
2. Color Differences: If the items you received are in wrong color, please send us clear picture for our checking and advise us the quantity at the same time.
3. Received Wrongly-sent items: If you receive wrong goods, it will be appreciated if you can send us close-up pictures by below forms:
All received ones together with our original packing label.
Several pieces list separately for closer inspection.
Then we will check the problem, and confirm the best solution with you.
4. Quantity Problem: If you receive the quantity less than what you ordered, please advise us the specific quantity you received by close-up pictures with scale (the weight of single piece and total weight of this item), so that we can check further upon the weight information.
5. Size Problem: If the goods you received is in wrong size, please send uspictures of the items together with calipers or ruler to show the size you received.
6. Packing Problem: If the goods are not packed based on your requirements, please advise us the item number you refered together with a picture for our checking.
7. Broken Goods: If the goods arrived in broken status, please check and confirm the quantity, then send us close-up pictures for checking. We can refund you accordingly once confirm.
8. Missing: If you did not receive an item or some items, please kindly check if they are lost in the corner of the box, or mix up with other items, or mis-pack in the wrong boxes; if all no, please kindly advise us the total weight you received and show the pictures of the packing list.
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